Systems Thinking in Action
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How do we change thinking?
How do we change thinking? In most systems 95% of performance can be attributed to the system and as little as 5% is affected by the individual worker.
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Rethinking Lean Service
Professor John Seddon talks about 'Rethinking Lean Service', how systems thinking requires lean to be reconsidered and how such a reexamination shows up where lean went wrong
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Ask The Expert
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Jeremy Cox answers
Vanguard's Jeremy Cox answers this month's question: How important to the success of change is the design of the change program itself?
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