Systems Thinking in Action

Prince 2 Like the king this Prince too has no clothes. A short animation that looks at the origins of Prince and why it failed to achieve its purpose

'We were all so busy, we just didn't realise'': Seeing the whole system always comes as a shock When leaders and workers see the whole system for the first time it always comes as a shock as these public sector workers explain

Already motivated - Ditch your engagement programmes and change the system This is a video of engaged people. Did their council do 'employee engagement'? No. They changed the system.

How do we change thinking? How do we change thinking? In most systems 95% of performance can be attributed to the system and as little as 5% is affected by the individual worker.

Professor John Seddon speaking at Lean & Kanban 2011 - AGILEMinds Professor John Seddon speaks about software and IT at the AGILEminds conference

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In The Press

Quality Remix: More on Quality – The End of Lean? Quality magzine, 11th September 2010, Douglas Burleigh writes that he thinks 'lean is near the end of its cycle of popularity'.

Inspector Michael Brown on Failure Demand Mental Health cop blog, Inspector Michael Brown on John Seddon's concept of Failure Demand as applied to the police.

Trust in public services eroded by systematic failure The Irish Times, 21st November 2012, the Irish are losing trust in public services because of repeated systemic failure.

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Systems Thinking Videos

Introducing The Systems Thinking Review Professor John Seddon, MD of Vanguard Get the Flash Player

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External Video

Podcast

Podcasts available in ITunes

Rethinking Lean Service Professor John Seddon talks about 'Rethinking Lean Service', how systems thinking requires lean to be reconsidered and how such a reexamination shows up where lean went wrong Get the Flash Player

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Current News

Niall MacKinnon's new report on an outbreak of GERM warfare in Scotland Niall Mackinnon's new report highlights how the Scottish education system is infected by a sickness causing harm to children and how to inoculate against further harm

Brand new joint-research venture ‘Diseconomies of Scale’ Ground-breaking research project which challenges the assumption that economies of scale are achieved in the running of public services

Read outcome of Guardian online shared services debate John Seddon took part in the live online Guardian debate on shared services. It makes for disturbing reading.

New by Stuart Corrigan: The Need for Change Something new from Stuart Corrigan released on the 15th June 2012

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Events

John Seddon speaking at CQI conference John Seddon goes Head-to-Head with the ISO inspection cartel at the CQI conference, London 27th November 2012

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Book Review

Out of the Crisis John Seddon reviews W. Edward Deming's classic 'Out of the Crisis'

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Ask The Expert

Jeremy Cox answers Vanguard's Jeremy Cox answers this month's question: How important to the success of change is the design of the change program itself?

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Submitted Articles

John Seddon: August Newsletter an essay on The Big Society John Seddon dedicated his August newsletter to worrying developments that will severely impact the development of the Big Society

The Lean Toolhead Collection John Seddon has written extensively on the damage caused by Lean toolheads, these articles are now collected together for the first time

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