Systems Thinking in Action

Professor John Seddon speaking at Lean & Kanban 2011 - AGILEMinds Professor John Seddon speaks about software and IT at the AGILEminds conference

Planting potatoes the right way - Deep systemic learning at Cumbria Council Highways Highways were councillors number One concern. Letters on the issue filled their mailbags. Then they studied highways as a system. It's all different now.

Motivation Intrinsic, engagement free Of the two theories of human motivation (Theory X and Theory Y), only one is changing the world of work, the one behind the Vanguard Method.

Policing by doing the right thing Simon Caulkin's article on systems thinking in Cheshire Police Force

It is safer to eat out in Great Yarmouth today – three cheers for a new model of regulation! Great Yarmouth have transformed how they deliver their food safety service, its radical, and the regulator supported the change

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In The Press

Quality Remix: More on Quality – The End of Lean? Quality magzine, 11th September 2010, Douglas Burleigh writes that he thinks 'lean is near the end of its cycle of popularity'. John Seddon has written that Lean is systems thinking applied to producing cars at the rate of demand. It says nothing about human change.

On Target?—Public Sector Performance Management: Recurrent Themes, Consequences and Questions Policing Journal, 2012, the brilliant Simon Guilfoyle on targets in the public sector. Bevan and Hood's 2006 article, ‘What's Measured is what Matters: Targets and Gaming in the English Public Healthcare System’, provoked debate about the effect of the imposition of numerical targets within the NHS, and exposed examples of perverse incentives and behaviours that arose as a result of management by numbers. Click the link and read the brilliant article ...

HSE misses half of its own safety targets Public Service, 20th February 2012, The Health and Safety Executive (HSE) has missed more than half of its own targets, according to an internal audit. This story misses the point. Only the predictable is preventable.

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Systems Thinking Videos

Introducing The Systems Thinking Review Professor John Seddon, MD of Vanguard Get the Flash Player

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Podcast

Podcasts available in ITunes

The era of public service (non-) delivery Peter Mares interview of John Seddon on ABC radio Australia, 23rd September 2011 Get the Flash Player

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Current News

Systems Thinking Quarterly Dec 2011 - The wellbeing Issue This issue of the Quarterly focuses upon wellbeing

A summary of POLICING IN AUSTERITY, a Vanguard event, Birmingham, 13 September 2011 Simon Caulkin with a write-up from the Policing event held earlier this year

Read outcome of Guardian online shared services debate John Seddon took part in the live online Guardian debate on shared services. It makes for disturbing reading.

Using Systems Thinking to Redesign Food Inspection Work The Local Better Regulation Office (LBRO) has produced this case study on the innovative work done using the Vanguard Method in Great Yarmouth Food Safety

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Events

Systems Thinking in Service Organisations - University of Hull - (4 days 4 months March 2012) Systems Thinking in Service Organisations (4-day programme) starting Wednesday 21st March 2012

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Book Review

Out of the Crisis John Seddon reviews W. Edward Deming's classic 'Out of the Crisis'

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Ask The Expert

Jeremy Cox answers Vanguard's Jeremy Cox answers this month's question: How important to the success of change is the design of the change program itself?

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Submitted Articles

John Seddon: August Newsletter an essay on The Big Society John Seddon dedicated his August newsletter to worrying developments that will severely impact the development of the Big Society

The Lean Toolhead Collection John Seddon has written extensively on the damage caused by Lean toolheads, these articles are now collected together for the first time

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