Systems Thinking in Action

Rethinking IT Professor John Seddon speaking on the systems approach at Øredev 2010

“You did WHAT at the weekend?” Radically rethinking SEN transport at Stockport A service improvement tale with a difference ... insourcing and revolutionary new thinking

Thinking, Systems and Performance at Tendring Jill heard John Seddon speak, watched the DVD and read the book. As her thinking changed, so did her system and with it the performance

A systems thinking guide to outsourcing for the sceptical public sector leader Outsourcing is a management tool to solve a problem. Public sector leaders are under pressure to do it. But do they have that problem? This guide will help.

Deliverology destroys service: Professor John Seddon addresses the faculty of California State University In this video Professor John Seddon addresses the California Faculty Association on the dangers posed by Sir Michael Barber's 'Deliverology'

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In The Press

Quality Remix: More on Quality – The End of Lean? Quality magzine, 11th September 2010, Douglas Burleigh writes that he thinks 'lean is near the end of its cycle of popularity'. John Seddon has written that Lean is systems thinking applied to producing cars at the rate of demand. It says nothing about human change.

Street-level crime maps launched online BBC news, New online crime maps for England and Wales have been launched, allowing users to see which offences have been reported in their local streets.

Targets culture puts state schools at Oxbridge disadvantage Guardian, 31st Jan 2011, A target-driven culture in state schools is putting potential Oxford University applicants at a disadvantage, with teachers focusing on lower achieving pupils to ensure their school is well placed in league tables.

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Systems Thinking Videos

Introducing The Systems Thinking Review John Seddon, MD of Vanguard and Visiting Professor at Cardiff University Get the Flash Player

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External Video

Podcast

Podcasts available in ITunes

Rethinking Lean Service Professor John Seddon talks about 'Rethinking Lean Service', how systems thinking requires lean to be reconsidered and how such a reexamination shows up where lean went wrong Get the Flash Player

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Current News

Campaign for a Better Way to Universal Credit A campaign for the Single Universal Credit to be delivered face-to-face and not online or in call centres

NEW BOOK: Systems Thinking: From Heresy to Practice: Public and Private Sector Studies (hardcover) Academic treatment of Vanguard systems thinking case studies AVAILABLE NOW

What makes people curious? We asked what got people curious about systems thinking. The result of that research is this report

John Seddon evidence to the Treasury sub-Committee investigation on HMRC Service expert Professor John Seddon has given evidence to the Treasury sub Committee formed to investigate what has gone wrong with HMRC

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Events

Process Mapping and Analysis for Performance Improvement - Buckingham Wednesday 23rd March 2011 - Villiers Hotel, Buckingham - Places available

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Book Review

Thinking in Systems Steven Maddocks reviews Donella Meadow's Thinking in Systems – A Primer

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Ask The Expert

Richard Davis answers Vanguard's Richard Davis answers the question: Can the methodology be translated into a community setting in a way which enables people to envision the sort of community they want, to think about the purpose of 'community' ?

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Submitted Articles

The Lean Toolhead Collection John Seddon has written extensively on the damage caused by Lean toolheads, these articles are now collected together for the first time

Benchmarking – the fast route to mediocrity... and worse John Seddon explains why Benchmarking is a trap leading to mediocrity and atrophy

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