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What can we learn from the Toyota Production System? John Seddon speaking at the 2006 Waterman Management Challenge
John Seddon on Targets John Seddon discussed the problem with targets.
Undoing Current Thinking John Seddon says that for management to create organisations that work, they must undo their current thinking.
On tool heads John Seddon discusses the danger of those who see improvement activity as the application of a series of tools
On the public sector John Seddon discusses the issues that are holding back the public sector from delivering excellent service.
On measurement John Seddon discusses the issue of measurement in service organisations
Is outsourcing the right question? John Seddon discusses the issue of outsourcing, and highlights where organisations are going wrong.
Designing a customer-driven system John Seddon discusses where to start when looking to improve your system.
Jumping for the Jelly Beans Herzberg speaking about motivation in a BBC “Business Studies Collection” program called “Jumping for the Jelly Beans”
A Prophet Unheard Deming’s ideas in a video originally broadcast in 1992 as part of the BBC's "Business Matters" series. The episode was called "A Prophet Unheard".
Seeing Outside-in Vanguard consultants describing seeing outside-in
The Vanguard Approach Vanguard systems thinkers talking about the Vanguard approach
Purpose of the system Vanguard systems thinkers talking about purpose.
Learning and unlearning Vanguard systems thinkers talking about how unlearning will unlock the ability to learn how organisations actually work.
Its the system Stupid Vanguard systems thinkers talking about the importance in understanding that focusing upon the system will identify the causes of problems.
Questioning Command & Control Vanguard systems thinkers talking about the problem with the command and control paradigm, particularly poignant considering todays financial crisis, and the new systems paradigm.
Its me Too! Vanguard systems thinkers talking about the necessity of change happening in managers heads, and them becoming involved in transforming, learning an importantly unlearning.
Systems Thinking Performance Vanguard systems thinkers talking about the most important model for an organisational architectural change.
Alfie Kohn vs Dwight Schrute Utube video that uses the American version of the office to show how incentive schemes and bonuses don't motivate, in fact they de-motivate.
Alfie Kohn - Operating on Autoparent Alfie Kohn talks about the impact of rewards and praise upon children, based upon recent studies. Vanguard argues that the impact is the same for adults, through things like incentives, and causes dysfunctional systems and great volumes of waste.
Russell Ackoff on systems thinking Part 1.
Russell Ackoff Pt 2, on systems thinking
Russell Ackoff on systems thinking Part 3. From U Tube
Stuart Corrigan, Vanguard Scotland, talks about systems thinking and change programs.
Stuart Corrigan's Rules for Revolutionaries West Lothian Council 'Extra Factor' Conference - 30th Oct 2007
Management thinking governs performance Vanguard Scotland's Stuart Corrigan on how thinking governs the system and performance
Change - by what method?
Team Building - off to the woods Vanguard Scotland's Stuart Corrigan goes back off to the Woods!
Traditional versus systems thinking Vanguard Scotland's Stuart Corrigan talking about the dichotomy, Traditional v Systems Thinking.
Give up the notion that you have to work on the people Vanguard Scotland's Stuart Corrigan talks about focus on people and focus upon the system
Define purpose from customer's point of view Vanguard Scotland's Stuart Corrigan talks about purpose
Take measures that relate to purpose Vanguard Scotland's Stuart Corrigan
Establish new measures Vanguard Scotland's Stuart Corrigan
Most measurement doesn't tell us much Vanguard Scotland's Stuart Corrigan
Tackle root cause Vanguard Scotland's Stuart Corrigan
Systems thinking leaders interview Leaders talking about what makes a good leader
New video of Dr. Russell Ackoff posted on UTube talking about systems thinking in 3 parts
Dr Russell Ackoff talking about systems thinking, new video posted on Utube.
Dr Russell Ackoff tallking about systems thinking. New video posted on Utube
John Seddon and Systems Thinking for Service Centres John Seddon talks about systems thinking in service centres in this powerpoint presentation with voice-over.
Talks Sir Ken Robinson: Do schools kill creativity? Sir Ken Robinson with a funny and insightful video on creativity and how it is being killed in school
Cultural change is free John Seddon explains why targets make organisations worse and controlling costs makes costs higher. This elegant dissection of the organisational madness that pervades our culture was given at the 2009 conference of the Human Givens Institute. Target Obsession Disorder laid bare.
World Quality Day 2009 - "The antidote to fads - change management thinking" - John Seddon John seddon speaks about the antidote to fads at the World Quality Day - poor sound quality
Rethinking lean service - Lean Conference 2009 InfoQ website. Professor John Seddon speaks at the Lean Conference 2009.
Leading from the front: John Seddon NESTA: Leading from the Front: Real Reform of Public Services. John Seddon speaks about systems thinking in the public sector 6 October 2009.
Utube - by studying the system and redesigning it, transformational change can be effected. Here's a simple example.
This video shows how limited our perceptual awareness is. Working within an organisational system and focusing upon measures means not being focused upon other things.
Applying Systems Thinking Project Management Skills to a Casework Handling Environment Vanguard Scotland brings you a video - Most project managers are still trying to manage their projects using the old ways: due dates, targets, more open projects and more multi-tasking. But there is a better way, common sense but not common practice. Once you learn this method, you will deliver projects faster and cheaper than you can imagine.
Professor John Seddon talks about the seminal moments that led to the creation, and informed the evolution of his systems thinking method Professor John Seddon talks about the seminal moments that led to the creation, and informed the evolution of his systems thinking method.
Dan Pink on the surprising science of motivation On TED, Dan Pink delivers an amusing talk on the damage caused by targets and how they mainly demotivate people.
John Seddon's appearance before the Scottish Finance Committee John Seddon appears before the Scottish Finance Committee begins on the IPlayer at 1:16:10
Utube entertaining video on how old power and knowledge networks are being usurped.
A groundbreaking piece of work is currently taking place in Nottingham which will shape the future of advice provision
Professor John Seddon speaks at the Wales Public Service Summer School 2010 - PC WINDOWS MEDIA ONLY The 2010 Summer School took place at Lampeter University between 28 June and 2 July 2010.
You Tube, Dan Pink with more on the impact of targets and other incentives.
AdviceUK have transformed their advice service using Vanguard Systems Thinking. They have produced a great cartoon that explains it all
John Seddon (part 1): Scottish Government's Leadership Summer School in 2010 John Seddon speaking at the Scottish Government's leadership school 2010 - in 3 parts
John Seddon (part 2) Scottish Government's Leadership Summer School in 2010 John Seddon speaking at the Scottish Government's Leadership Summer School in 2010 part 2
John Seddon (part 3) Scottish Government's Leadership Summer School in 2010 John Seddon speaking at the Scottish Government's Leadership Summer School in 2010 Part 3
Vanguard Scotland have been helping Lincoln Council to improve their repairs service. Lincoln have made a in-house video about their experience.
The incredible economics of localism and the illusion of scale ResPublica, Professor John Seddon speaking about economies of scale and localism.
You Tube - Tripp Babbitt speaks
VISA: Personal Customer Service This rather wonderful video parodies the IVR approach to customer management. It shows that these systems are unable to cope with the variety of our needs.
Professor John Seddon 'Rethinking IT' Orevdev 2010 Video of Professor John Seddon speaking at Orevdev
Pranksters wanted vengeance against a telephone call centre notorious for poor service.
Vanguard Scotland with a new video on systems thinking and key levers for change
Vanguard Scotland, Douglas Mather with observations about planning systems from a systems perspective
Time to Choose - the red pill or the blue one? Great little video that sums-up the choice faced by service organizations. Keep doing the same old thing or have the world run past with your customers!
Time to Choose - the red pill or the blue one? Great little video that sums-up the choice faced by service organizations. Keep doing the same old thing or have the world run past with your customers!
University of Salford (Youtube) the lecture was held on Tuesday 8 March 2011 in Lady Hale Lecture Theatre commencing at 17:30 and was open to staff, students, alumni and supporters of the University.
Daniel Pink: What’s the difference between empowerment and autonomy? Management Innovation Exchange. Dan Pin is right on this and these are important points for public sector leaders to understand.
Malcolm Gladwell on spaghetti sauce TED talks, a wonderful video about thinking based upon study and getting knowledge.
John Seddon speaking in Denmark Schou photoart video, Professor John Seddon speaking in Denmark.
Phil Badley speaking about systems thinking in Stockport Phil Badley speaking about systems thinking in Stockport.
Maria Crockart speaking about systems thinking at Aviva Maria Crockart speaking about systems thinking at Aviva.
RSA: Is there a better kind of efficiency? RSA videos on Vimeo, 20th January 2012, The demands on public services to be more 'efficient' have never been so strong. This RSA event event brings together three of the key advocates in the new efficiency debate: With John Seddon, founder of Vanguard Consulting, author of Systems Thinking in the Public Sector; David Boyle, author of The Human Element, a call to put face-to-face relationships at the heart of services; Halima Khan, NESTA Public Services Lab and former Prime Minister's Strategy Unit deputy director, now developing the set of mutual solutions known as co-production.
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