Systems Thinking in Action

How do we change thinking? How do we change thinking? In most systems 95% of performance can be attributed to the system and as little as 5% is affected by the individual worker.
Professor John Seddon speaking at Lean & Kanban 2011 - AGILEMinds Professor John Seddon speaks about software and IT at the AGILEminds conference
Planting potatoes the right way - Deep systemic learning at Cumbria Council Highways Highways were councillors number One concern. Letters on the issue filled their mailbags. Then they studied highways as a system. It's all different now.
Motivation Intrinsic, engagement free Of the two theories of human motivation (Theory X and Theory Y), only one is changing the world of work, the one behind the Vanguard Method.
Policing by doing the right thing Simon Caulkin's article on systems thinking in Cheshire Police Force
It is safer to eat out in Great Yarmouth today – three cheers for a new model of regulation! Great Yarmouth have transformed how they deliver their food safety service, its radical, and the regulator supported the change
Deliverology destroys service: Professor John Seddon addresses the faculty of California State University In this video Professor John Seddon addresses the California Faculty Association on the dangers posed by Sir Michael Barber's 'Deliverology'
Great Yarmouth’s paradigm shift in Housing Allocations Great Yarmouth studied their housing allocations service from a Vanguard systems perspective and changed their thinking to achieve nationally important results
I used to be a Toolhead but I am alright now This short video (4 minutes) is about reflections upon the use of lean tools and the eventual discovery of a better way
“You did WHAT at the weekend?” Radically rethinking SEN transport at Stockport A service improvement tale with a difference ... insourcing and revolutionary new thinking
Rethinking IT Professor John Seddon speaking on the systems approach at Øredev 2010
Thinking, Systems and Performance at Tendring Jill heard John Seddon speak, watched the DVD and read the book. As her thinking changed, so did her system and with it the performance
A systems thinking guide to outsourcing for the sceptical public sector leader Outsourcing is a management tool to solve a problem. Public sector leaders are under pressure to do it. But do they have that problem? This guide will help.
John Seddon: Seminal moments that informed the evolution of the Vanguard Method The Vanguard Method evolved as John Seddon learned from a series of seminal moments as he explains in this video.
Economy of scale - It's a myth! John Seddon introduces private sector clients Laurence Barrett and Rob Brown, who explain why they first tried and then rejected Front office/back office shared services
A Tool too far: A Systems Perspective of Targets Targets never delivered improvements in the public sector, and worse still gave an illusion of control. This article explains why, with evidence
Computer Says No! Rethinking support services at Stockport Council Stockport Council introduced systems thinking as a trial in their support services. What they discovered has transformed their service.
Systems Thinking repairs contractor heralds Revolution in service provision Residents of Portsmouth City Council are able to get a repair done exactly when they want it. And guess what? As quality increases costs are going down!
Jeremy Cox: On viewing benefits as a system Vanguard's Public Sector Expert, Jeremy Cox discusses key issues around benefits, a crucial local authority system
Unintended Consequences: Anti Social Behaviour When Hounslow Homes changed their thinking about Anti Social Behaviour, they transformed their service
On a road to somewhere: Edinburgh's Systems Thinking Road Service One of the biggest national issues is Britain's crumbling roads system. In Edinburgh however, a change in thinking is leading to revolutionary improvement
Let’s improve the system – A Systems Thinking model of Leadership The old myths peddled about leadership have led management down a blind alley, whereas Systems Thinking and its focus upon practice, points towards a productive new way
Seeing Housing Repairs as a System Deena Pickard talks about what is found in check and redesign in housing repairs. Counterintuitive knowledge, learnt by studying repairs as a system
Systems Thinking People: David McQuade at the helm David McQuade CEO of Flagship Housing Group is a new sort of Leader, a systems thinker with a different approach achieving amazing results
Portsmouth's Owen Buckwell: A Very Local Hero Owen Buckwell, Portsmouth City Council has transformed the housing service provided to residents after his thinking about management changed
Getting back to caring: Working in a systems thinking care organisation Staffordshire County Council have been using systems thinking to achieve dramatic results
Glasgow Housing Association achieves accreditation to the Vanguard Method Solving the problem of rent arrears requires different thinking
Getting the Benefits Denise Lyon, Deputy Chief Executive, East Devon District Council tells us about the senior leader's systems thinking journey and the transformation in benefits