Further Reading

Freedom from Command and Control
John Seddon

Systems Thinking in the Public Sector
John Seddon

I Want You to Cheat!
John Seddon

The Case Against ISO9000
John Seddon

Office of the Deputy Prime Minister (2005)

A Systematic Approach to Service Improvement Evaluating Systems Thinking in Housing”

ODPM publications: London. 

Tribus, M (1993)

“The Germ Theory of Management”

British Deming Association, Salisbury