Systems Thinking in Action

"We were all so busy, we just didn't know" Seeing the whole system always comes as a surprise It is normal to be focused on your work and be unaware of true performance. Using the Vanguard Method to study always leads to surprise at true performance

Targets Don’t Work: A tale of three public sector systems Targets are back in the news again. Everybody has an opinion. The truth is, when you study, you find targets don't work.

Already motivated - Ditch your engagement programmes and change the system This is a video of engaged people. Did their council do 'employee engagement'? No. They changed the system.

How do we change thinking? How do we change thinking? In most systems 95% of performance can be attributed to the system and as little as 5% is affected by the individual worker.

Professor John Seddon speaking at Lean & Kanban 2011 - AGILEMinds Professor John Seddon speaks about software and IT at the AGILEminds conference

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In The Press

Quality Remix: More on Quality – The End of Lean? Quality magzine, 11th September 2010, Douglas Burleigh writes that he thinks 'lean is near the end of its cycle of popularity'.

The biggest cause of shared services failure? Howard Clark writing at Calchas blog with a post suggesting shared services may be an poorly understood efficiency solution applied to an effectiveness problem.

Deeply Dippy from Dangerous Data Ian Gilson over at Perfect Flow decided to run some economic data through some run charts. His findings are interesting.

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Systems Thinking Videos

Introducing The Systems Thinking Review Professor John Seddon, MD of Vanguard Get the Flash Player

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External Video

Podcast

Podcasts available in ITunes

Rethinking Lean Service Professor John Seddon talks about 'Rethinking Lean Service', how systems thinking requires lean to be reconsidered and how such a reexamination shows up where lean went wrong Get the Flash Player

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Current News

Read outcome of Guardian online shared services debate John Seddon took part in the live online Guardian debate on shared services. It makes for disturbing reading.

New by Stuart Corrigan: The Need for Change Something new from Stuart Corrigan released on the 15th June 2012

Systems Thinking Quarterly Dec 2011 - The wellbeing Issue This issue of the Quarterly focuses upon wellbeing

A summary of POLICING IN AUSTERITY, a Vanguard event, Birmingham, 13 September 2011 Simon Caulkin with a write-up from the Policing event held earlier this year

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Events

Book Review

Out of the Crisis John Seddon reviews W. Edward Deming's classic 'Out of the Crisis'

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Ask The Expert

Jeremy Cox answers Vanguard's Jeremy Cox answers this month's question: How important to the success of change is the design of the change program itself?

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Submitted Articles

John Seddon: August Newsletter an essay on The Big Society John Seddon dedicated his August newsletter to worrying developments that will severely impact the development of the Big Society

The Lean Toolhead Collection Articles about problems with Lean method have now been collected together in one space for convenience.

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