Systems Thinking in Action

Targets: A tale of three services Public sector managers (from Planning, Highways & Housing Repairs), explain what they learnt about targets when they studied their service as a system

'We were all so busy, we just didn't realise'': Seeing the whole system always comes as a shock When leaders and workers see the whole system for the first time it always comes as a shock as these public sector workers explain

Already motivated - Ditch your engagement programmes and change the system This is a video of engaged people. Did their council do 'employee engagement'? No. They changed the system.

How do we change thinking? How do we change thinking? In most systems 95% of performance can be attributed to the system and as little as 5% is affected by the individual worker.

Professor John Seddon speaking at Lean & Kanban 2011 - AGILEMinds Professor John Seddon speaks about software and IT at the AGILEminds conference

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In The Press

Quality Remix: More on Quality – The End of Lean? Quality magzine, 11th September 2010, Douglas Burleigh writes that he thinks 'lean is near the end of its cycle of popularity'.

Universal credit benefits system 'in meltdown' 5th March 2013, The Guardian, Labour claims work on universal credit system has been halted but DWP insists plans for April completion are still on course.

John seddon: Want to know a secret about customer service? Public Service, 25th February 2013, Public sector managers who want to deliver great service must unlearn many of the things they currently believe and start putting people – not simply costs – at the very centre of their thinking, says John Seddon.

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Systems Thinking Videos

Introducing The Systems Thinking Review Professor John Seddon, MD of Vanguard Get the Flash Player

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External Video

Podcast

Podcasts available in ITunes

Rethinking Lean Service Professor John Seddon talks about 'Rethinking Lean Service', how systems thinking requires lean to be reconsidered and how such a reexamination shows up where lean went wrong Get the Flash Player

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Current News

Niall MacKinnon's new report on an outbreak of GERM warfare in Scotland Niall Mackinnon's new report highlights how the Scottish education system is infected by a sickness causing harm to children and how to inoculate against further harm

Brand new joint-research venture ‘Diseconomies of Scale’ Ground-breaking research project which challenges the assumption that economies of scale are achieved in the running of public services

Read outcome of Guardian online shared services debate John Seddon took part in the live online Guardian debate on shared services. It makes for disturbing reading.

New by Stuart Corrigan: The Need for Change Something new from Stuart Corrigan released on the 15th June 2012

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Events

Kittens are evil: Heresies in Public Policy A major national conference on payment by results and outcomes based commissioning, Manchester 6th March 2013

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Book Review

Out of the Crisis John Seddon reviews W. Edward Deming's classic 'Out of the Crisis'

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Ask The Expert

Jeremy Cox answers Vanguard's Jeremy Cox answers this month's question: How important to the success of change is the design of the change program itself?

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Submitted Articles

John Seddon: August Newsletter an essay on The Big Society John Seddon dedicated his August newsletter to worrying developments that will severely impact the development of the Big Society

The Lean Toolhead Collection John Seddon has written extensively on the damage caused by Lean toolheads, these articles are now collected together for the first time

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